Drop-Off Laundry Service

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By using our drop-off laundry service, you agree that your laundry is suitable to be laundered. We proceed on the understanding that items placed in our care can be washed in water on a normal cycle and dried using heat in a tumble dryer. Fresh Connections will not be responsible for damage to items that are not suitable for this standard laundering process.

Because we process a high volume of orders and want to get your laundry back to you quickly, we're not able to read every clothing tag or check every pocket before washing. If any item in your order needs special treatment — a different wash temperature, air-dry only, a delicate cycle, or anything outside our standard process — just let us know at drop-off and we'll note it on your order. We're always happy to accommodate specific instructions when we know about them ahead of time.

We reserve the right to decline items that could be hazardous to our staff or machines, such as items heavily soiled with biohazards like blood, or human or animal waste.

Tip: When removing your clothes or before placing items in your laundry bag, give pockets a quick check and pull out anything that shouldn't go through the wash (pens, lipstick, coins, etc.) 

Clothes and other laundered items are an important part of our lives. With that understanding, we will handle your items with care; however, we accept laundry by weight and do not perform a piece-by-piece count of your order. We do our best to process every piece carefully to avoid losing items.

If you believe an item from your order wasn't returned to you:

• Take a look at home or in your car first — in many cases the item did not actually make it into the order.
• Call us within 24 hours so we can look for your item right away.

Our Liability
If we're unable to locate an item you believe was included in your order, our liability for any lost item is limited to $50 per garment, regardless of brand or condition, with a total liability of $250 per order.

Clothing is a consumable item — even with the best care, fabric wears, fades, and breaks down over time.

We cannot take responsibility for the following:

• Damage caused by items accidentally left in pockets — pens, markers, makeup, and similar — which can transfer onto other garments in the same load
• Major changes in shape or color, including shrinkage, color bleeding, color loss, poorly set dyes, excessive soil, normal wear and tear, and pre-existing damage
• Damage to delicate, embellished, or other items — including loose or missing buttons, beads, or trim, and hems coming undone — during normal washing and drying
• Lost socks or mismatched items

We make every effort to remove stains, but we do not guarantee that every stain will come out or that we will see stains that are not identified at drop-off.

Garments not picked up within 30 days will be donated to charity.

 By providing your phone number at drop-off, you agree to receive text messages from Fresh Connections Laundry related to your order — including a message letting you know when it's ready for pickup. 

From time to time, we may also send updates, promotions, or special offers via text.

Message and data rates may apply based on your phone carrier and plan. You can opt out at any time by replying STOP, or by letting us know your preference at drop-off or pickup.